Business Information

Javqiro™ is operated by Hangzhou Ruimao Technology Co., Ltd. The company operates javqiro.com and handles order fulfillment and shipping support for purchases made through this website.

1. Order Processing, Shipping Origin & Fees

Orders require processing time for verification, quality inspection, secure packaging, and shipment preparation.

Processing Time:
2–4 business days. During holidays, promotional events, or peak seasons, processing may take up to 5 business days.

Shipping Origin

All orders are dispatched from our facility in Hangzhou, Zhejiang Province, China, at the following address. This is also our company business address:

Hangzhou Ruimao Technology Co., Ltd.
Room 206-5, Building 11, No. 45 Tiaozhouwan,
Nanxing Subdistrict, Shangcheng District,
Hangzhou, Zhejiang Province, China

Orders delivered outside China are international shipments. We do not dispatch these orders from a U.S. domestic warehouse.

Shipping Fee

A flat shipping fee of US$5.99 per order applies to every order shipped to any destination we serve, including the United States, Canada, the United Kingdom, Australia, and other supported international destinations.

There is no minimum purchase requirement, free-shipping threshold, or destination-based exception to this shipping rate. The shipping charge is displayed at checkout before payment.

2. Estimated Delivery Times

The following estimated transit times begin after your order has been dispatched:

Delivery is available only to destinations supported at checkout. The international delivery category above does not mean that we ship to every country or address.

Business days are Monday through Friday, excluding relevant public holidays at the shipping origin or delivery destination. Delivery estimates may be affected by carrier delays, weather, customs inspections, holidays, and local conditions.

If your order has not arrived by the end of the estimated delivery period, please contact us using the instructions in Section 6.

3. Tracking Your Order

After shipment, tracking details will be sent to the email address provided during checkout.

Please allow 1–3 business days for the first tracking updates to appear. If tracking information remains unavailable after this period, contact service@javqiro.com with your order number.

If tracking stops updating for an extended period, shows a delivery exception, or suggests that the parcel may be lost, contact us even if the carrier has not formally confirmed a loss. We will help investigate with the carrier.

4. Customs Duties & Taxes

International orders may be shipped with import duties and taxes unpaid. Where these charges are not collected at checkout, customers are responsible for customs duties, import taxes, VAT, or related import charges assessed by the destination country.

These charges are separate from the US$5.99 shipping fee. Any taxes collected by our store will be shown at checkout before payment.

Customs authorities determine inspection procedures and any resulting clearance delays. If your parcel encounters a customs or delivery issue, contact us so that we can assist with the shipment information available to us.

5. Address Changes & Order Cancellation

Requests for address changes or cancellations must be submitted within 12 hours after placing an order.

Email service@javqiro.com with your order number and the requested change.

Once fulfillment begins, modifications or cancellations may no longer be available. We will check the order status and confirm whether your request can be completed.

6. Delivery Delays, Damaged Packages & Lost Shipments

Delayed Deliveries or Tracking Problems

If your order exceeds the estimated delivery period, tracking remains unchanged for an extended period, or a delivery exception appears, email service@javqiro.com with your order number and tracking number, if available.

We will review the shipment history, contact the carrier as needed, and communicate the available findings and next steps. You do not need to obtain a carrier loss confirmation before asking us for help.

Damaged, Incomplete, or Incorrect Deliveries

If your package arrives damaged or contains a defective, incomplete, incorrect, or materially misdescribed item, please contact us as soon as possible, preferably within 72 hours after delivery, and provide:

• Your order number.
• A description of the problem.
• Relevant photos of the item and packaging, where available.
• A photo of the shipping label, where available.

The suggested 72-hour reporting period helps us investigate promptly. Reporting an issue after 72 hours does not automatically disqualify your request or remove your rights under our Return & Refund Policy.

We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required for these issues, Javqiro™ will cover the necessary return shipping costs and provide return instructions.

Lost Shipments

If the shipment is confirmed lost through our investigation or by the carrier, we will arrange a replacement at no additional shipping cost or a refund for the lost items and the associated shipping charge. We will discuss the resolution with you.

Marked Delivered but Not Received

If tracking shows “Delivered” but you have not received the package, check the delivery location and ask household members, building staff, or nearby neighbors where appropriate. Contact us with your order number so that we can help investigate the delivery details with the carrier.

A “Delivered” tracking status alone does not automatically result in rejection of your request. We will review the available delivery evidence and your information to determine the appropriate next steps.